FAQ

Where are you based?
We are based in the United Kingdom and ship all orders directly from our UK studio.

Do you ship internationally?
Yes, we ship worldwide. Shipping times vary depending on the destination.

How long will my order take to arrive?
Processing time is 1–3 business days. Delivery within the UK usually takes 2–4 business days, and international delivery takes between 5–14 business days depending on your location.

Will I receive a tracking number?
Yes, all orders are shipped with tracking. You will receive a confirmation email with tracking details once your order has been dispatched.

Do I need to pay customs duties or taxes?
International customers may be responsible for customs duties or import taxes, depending on local regulations.

Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us as soon as possible. Once dispatched, we are unable to modify or cancel the order.

Do you accept returns?
Yes, we accept returns within 14 days of delivery. Items must be unused and in their original packaging. For more details, please see our Return Policy.

How can I contact you?
You can reach us at velina_shop@gmx.com. We aim to respond within 24–48 hours.